Refund policy
Effective Date: 29-04-2026
Refund Policy and 7 Day Return and Exchange Policy
At Cloud Fino, your satisfaction is our top priority. If you're not happy with your purchase, we're here to help with easy returns or replacements --- within 7 days of product delivery. These policy details outline our refund policy, return policy, and return and replacement policy, including a simple 7 day return policy to keep things clear and fair.
✅ Return & Replacement Eligibility
As part of our return and replacement policy, we accept returns or replacements within 7 days of product delivery under the following conditions:
✔ Eligible When:
The product is unused, unwashed, and in original condition.
The item is in its original packaging, including tags, labels, covers, or sleeves.
You received a wrong item, defective product, or damaged parcel.
The size, color, or product delivered was not as described on our website.
❌ Not Eligible When:
The product has been used, washed, or damaged after delivery.
Tags, labels, or packaging are missing.
The item was purchased under a "Final Sale", "Clearance," or marked as non-returnable on the product page.
Personalized, customized, or made-to-order items.
Note: All returns are subject to quality check by our team before approval.
🔁 How to Request a Return or Replacement
To initiate a return or replacement, follow the return procedure below:
Contact us within 7 days of delivery:
Email: reliable.ace1@gmail.com
WhatsApp / Call: +919343217855
Provide the following details:
Order ID
Reason for return or replacement
Clear photos of the product and packaging (if damaged or incorrect)
Our team will respond within 24--48 hours and guide you through the next steps.
🚚 Return Pick-up & Self-Shipping
We offer free return pick-up from your address in most serviceable pin codes.
If reverse pickup is unavailable in your area, we may ask you to self-ship the product using any reliable courier service. In such cases:
Please share the courier receipt.
We will reimburse up to ₹100 as shipping charges.
Returns must be dispatched within 3 days of return approval.
🔄 Replacements
Under our exchange policy, if the product is defective, damaged, or incorrect, we'll arrange a free replacement.
Replacements are shipped once the original item is picked up and received at our warehouse.
If a replacement is not available, we'll offer you a full refund or store credit, based on your preference.
💸 Refunds
Here's how our refund process works once we receive and inspect your returned item:
Refunds are processed within 3--7 business days.
You can choose:
Refund to the original payment method, OR
Store credit for future purchases
For Cash on Delivery (COD) orders: our cash on delivery refund is issued via UPI or bank transfer after confirmation.
Note: Shipping charges (if any) from the original order are non-refundable.
⚠ Important Notes
Items returned without prior approval or outside the 7-day window will not be accepted. Our 7 day return policy applies only within the stated timelines.
If the product returned fails our quality check, we reserve the right to decline the return and ship it back to you.
For transparency, these policy details summarize our refund policy and return policy so you always know what to expect.
📞 Need Help?
Our support team is here for you:
📧 Email: reliable.ace1@gmail.com
📞 Phone / WhatsApp: +919343217855
🕐 Hours: Mon--Sat, 10:00 AM -- 6:00 PM
We're committed to providing a smooth, fair, and reliable return experience for every customer.
Frequently Asked Questions
Question: What items are eligible or not eligible for return/replacement?
A: You can request a return or replacement within 7 days of delivery if the item is unused, unwashed, in original condition, and in its original packaging with all tags/labels. It’s also eligible if you received a wrong, defective, or damaged product, or if the size/color/product wasn’t as described on our website. Returns are not accepted if the product has been used, washed, or damaged after delivery, if tags/packaging are missing, for “Final Sale”/“Clearance”/non-returnable items, or for personalized/custom/made-to-order products. All returns are approved only after a quality check.
Question: How do I start a return or replacement and what’s the deadline?
A: Contact us within 7 days of delivery via email (reliable.ace1@gmail.com) or WhatsApp/Call (+919343217855). Share your Order ID, reason for return/replacement, and clear photos (especially if damaged/incorrect). Our team will reply within 24–48 hours with next steps. Items returned without prior approval or outside the 7-day window won’t be accepted.
Question: How does return shipping work and who pays for it?
A: We offer free return pickup in most serviceable pin codes. If reverse pickup isn’t available, you may self-ship using a reliable courier, share the courier receipt, and we’ll reimburse up to ₹100 toward shipping. Once your return is approved, please dispatch the item within 3 days.
Question: When will I receive my refund, and how is it issued?
A: After we receive and inspect your return, refunds are processed within 3–7 business days. You can choose a refund to your original payment method or store credit. For Cash on Delivery (COD) orders, refunds are sent via UPI or bank transfer after confirmation. Original order shipping charges (if any) are non-refundable.
Question: How do replacements work and what if a replacement isn’t available?
A: If your item is defective, damaged, or incorrect, we’ll arrange a free replacement. Replacements ship once the original item is picked up and received at our warehouse. If a replacement isn’t available, we’ll offer a full refund or store credit—your choice. If the returned product fails our quality check, we’ll decline the return and ship it back to you.
